Shipping policy

Average Delivery Time

Below you will find the average delivery time for all our packages:

  • Once an order is placed, we take 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.
  • Once your order has been processed, it will be dispatched and delivery takes an average of 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team.

Placing an Order

The ordering process at Shop Name is as simple as possible. First, go to the product page and add the product to your shopping cart by clicking on the black "Add to cart" button. Check that you have selected the correct variants, then click "Proceed to checkout".

On the information page, enter the correct address details. Ensure all information is correct, then click "Continue shipping". On the "Dispatch" page, check your address data. Every shipment is sent completely free of charge as a token of appreciation to our customers.

Click "Proceed to payment" to select your preferred payment method. At hellostella.com, all payment options are SSL-encrypted for a secure payment environment.

  • Klarna (deferred payment)
  • iDeal
  • Credit card (AMEX, Mastercard, Maestro, Visa)
  • Paypal account
  • EPS
  • Immediately

After selecting your payment method, click "Complete Order" and follow the instructions to finalize your purchase. If you experience any issues, feel free to contact us.

Shipping Costs

We cover the shipping costs for every order. All products are delivered 100% free of charge with no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? We ensure that your order is processed and shipped as quickly as possible. To maintain fair pricing, we collect parcels in large quantities and ship them all at once once we have reached our minimum quantity.

Please note: Like many other online shops, we are experiencing high demand, and there may be delays due to the Corona crisis. We appreciate your patience.

To ensure your order is dispatched today, please contact us by email. Our service team will be happy to assist you.