Privacy policy

1) Information About the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data includes all data with which you can be personally identified.

1.2 The controller responsible for data processing on this website under the General Data Protection Regulation (GDPR) is Juna. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller). You can recognize an encrypted connection by the "https://" string and the lock symbol in your browser line.

2) Data Collection When Visiting Our Website

When using our website purely for informational purposes, we only collect data that your browser transmits to our server (so-called "server log files"). If you visit our website, we collect the following data, which are technically necessary for us to display the website:

  • Our visited website
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address (if applicable, in anonymized form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used otherwise. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

3) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of your browser session (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies).

Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. Cookies help us to simplify processes such as remembering the contents of your shopping cart for your next visit. If personal data are processed by individual cookies, the processing is carried out according to Art. 6 para. 1 lit. b GDPR for contract execution or according to Art. 6 para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

You can configure your browser to inform you about the setting of cookies and to decide individually about their acceptance or to exclude the acceptance of cookies for specific cases or in general. Please note that if cookies are not accepted, the functionality of our website may be restricted.

4) Contacting Us

When contacting us (e.g., via contact form or email), personal data is collected. The specific data collected is apparent from the input form. This data is stored and used exclusively for responding to your request or for contacting you and the associated technical administration.

Legal basis for processing the data is our legitimate interest in responding to your request according to Art. 6 para. 1 lit. f GDPR. If your contact aims at concluding a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted once your inquiry is fully processed, provided there are no legal retention obligations.

5) Data Processing When Opening a Customer Account and for Contract Execution

According to Art. 6 para. 1 lit. b GDPR, personal data is collected and processed when you provide it to us for contract execution or when opening a customer account. Deleting your customer account is possible at any time and can be requested via an email to info@juna-tennis.com.

After complete execution of the contract or deletion of your customer account, your data will be blocked with respect to tax and commercial retention periods and deleted after these periods expire, unless you have expressly consented to further use of your data or we reserve the right to use the data in a manner permitted by law.

6) Use of Your Data for Direct Marketing

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will use the data required for this or separately provided by you to regularly send you our email newsletter. You will receive a confirmation email asking you to confirm your subscription by clicking on a corresponding link (double opt-in procedure).

By activating the confirmation link, you consent to the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR. We store your IP address and the time of registration to trace any misuse of your email address. You can unsubscribe from the newsletter at any time via a link in the newsletter or by sending a message to info@juna-tennis.com. Upon unsubscribing, your email address will be deleted immediately from our newsletter distribution list unless you have expressly consented to further use of your data.

6.2 Sending Email Newsletters to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers for similar products or services. This processing is based on our legitimate interest in personalized direct advertising pursuant to Art. 6 para. 1 lit. f GDPR. You can object to this use of your email address at any time by notifying us. After receiving your objection, we will stop using your email address for promotional purposes immediately.

7) Data Processing for Order Fulfillment

7.1 The personal data we collect will be passed on to the transport company responsible for delivery as part of contract processing, to the extent necessary for the delivery of the goods. We also share your payment data with the assigned credit institution or payment service provider, as required for payment processing. Legal basis for this data transfer is Art. 6 para. 1 lit. b GDPR.

7.2 Use of Payment Service Providers (Payment Services)

PayPal: If you select payment via PayPal, your payment data will be transmitted to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The data transfer occurs under Art. 6 para. 1 lit. b GDPR and only to the extent necessary for payment processing. PayPal may conduct a credit check for certain payment methods. More information can be found in PayPal's privacy policy: PayPal Privacy Policy.

SOFORT: If you choose the "SOFORT" payment method, payment processing is handled by SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany, a subsidiary of Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden. Data transfer occurs under Art. 6 para. 1 lit. b GDPR solely for payment processing. For more information, visit: SOFORT Privacy Policy.

8) Contact for Review Requests

We use your email address to remind you to submit a review of your order, provided you have given your explicit consent during or after placing your order, pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw this consent at any time by contacting us.

9) Use of Social Media Plugins

9.1 Facebook Plugins (with Shariff Solution)

Our website uses social plugins from Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. For better privacy protection, these are integrated using the "Shariff" solution, meaning that no connection to Facebook servers is established unless you actively click the plugin. For more information, visit: Facebook Privacy Policy.

9.2 Instagram Plugin (with Shariff Solution)

Our website also uses Instagram plugins, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA, integrated using the "Shariff" solution to ensure your data is not shared until you click the plugin. For details, please visit: Instagram Privacy Policy.

9.3 Instagram Plugin (with Shariff Solution)

Our website uses social plugins of the Instagram online service, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram"). To protect your data when visiting our website, these buttons are not fully integrated as plugins but only as HTML links. This ensures that no connection to Instagram's servers is established when you visit our website. If you click the button, a new browser window will open, leading you to Instagram, where you can interact with the plugins (if logged in). For more information, visit: Instagram Privacy Policy.

10) Online Marketing

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick"). DoubleClick uses cookies to show relevant ads to users, improve campaign performance reports, and prevent users from seeing the same ads repeatedly. Data processing is based on our legitimate interest in the optimal marketing of our website under Art. 6 para. 1 lit. f GDPR.

Google tracks which ads are displayed in which browsers through a cookie ID and can thus prevent multiple displays of the same ad. DoubleClick may also use cookie IDs to record conversions related to ad requests. This happens when a user sees a DoubleClick ad and later visits the advertiser's website with the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain personally identifiable information.

You can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com. For more details, visit the Google Ads Settings page. Further information can be found in Google's privacy policy: Google Privacy Policy.

10.2 Google AdWords Conversion Tracking

This website uses the Google AdWords online advertising program and, within its scope, Google AdWords Conversion Tracking, operated by Google LLC. Google AdWords sets a cookie if you click on a Google ad and visit our website. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages on our website while the cookie is still valid, we and Google can detect that you clicked on the ad and were redirected to our site.

If you do not want to participate in tracking, you can disable the Google Conversion Tracking cookie in your browser settings. More information on Google's privacy policy can be found here: Google Privacy Policy.

11) Web Analytics Services

Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies—text files stored on your computer—that enable analysis of how you use our website. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to and stored on a Google server in the USA.

This website uses Google Analytics exclusively with the extension "_anonymizeIp()" to ensure anonymization of the IP address by shortening it, which prevents a direct connection to a specific person. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these cases, processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR, based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

Google will use this information on our behalf to analyze your use of the website, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

You can prevent the storage of cookies through your browser settings. Additionally, you can prevent Google from collecting and processing data related to your use of the website (including your IP address) by downloading and installing the browser plugin available at: Google Analytics Opt-Out.

Alternatively, you can click the following link to place an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out only works in this browser and for this domain; if you delete your cookies, you will need to click the link again): Disable Google Analytics.

More information on Universal Analytics can be found here: Google Analytics Support.

12) Retargeting/Remarketing/Referral Advertising

Facebook Custom Audience via the Pixel Method

This website uses the "Facebook Pixel" by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). With your explicit consent, this allows us to track user behavior after they have viewed or clicked on a Facebook ad. This enables us to evaluate the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising efforts.

The data collected is anonymous to us and does not allow us to identify users. However, Facebook stores and processes the data, making a connection to your Facebook profile possible, and Facebook may use the data for its own advertising purposes as per the Facebook Data Usage Policy. You can enable Facebook and its partners to display ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

This processing occurs only with your explicit consent under Art. 6 para. 1 lit. a GDPR. Users under 13 years of age are not permitted to consent to Facebook Pixel tracking. If you are under 13, please ask your parent or guardian for permission.

You can object to the use of cookies for advertising purposes by adjusting your browser settings. For more information, please visit the Digital Advertising Alliance.

Google AdWords Remarketing

We use Google AdWords Remarketing, a service provided by Google LLC, to advertise on Google search results and third-party websites. Google sets a cookie in your browser that allows interest-based advertising through a pseudonymous cookie ID based on your visited pages.

Data processing is based on our legitimate interest in the optimal marketing of our website under Art. 6 para. 1 lit. f GDPR. You can permanently disable cookies for ad preferences by downloading and installing the browser plugin available at: Google Ad Settings.

More information and Google’s privacy policy can be found here: Google Ads Privacy Policy.

13) Rights of the Data Subject

13.1 Under the applicable data protection laws, you have the following rights regarding your personal data:

  • Right of access (Art. 15 GDPR): You have the right to know whether we process your personal data and, if so, to request access to that data.
  • Right to rectification (Art. 16 GDPR): You have the right to request correction of inaccurate or incomplete data we hold about you.
  • Right to erasure (Art. 17 GDPR): You may request the deletion of your personal data under certain conditions.
  • Right to restriction of processing (Art. 18 GDPR): You may request the limitation of processing of your data under certain conditions.
  • Right to data portability (Art. 20 GDPR): You may request the transfer of your data to yourself or a third party in a structured, commonly used, and machine-readable format.
  • Right to withdraw consent (Art. 7 para. 3 GDPR): You may revoke your consent at any time with future effect.
  • Right to lodge a complaint (Art. 77 GDPR): You have the right to file a complaint with a supervisory authority.

13.2 Right to Object

You have the right to object to the processing of your personal data under Art. 21 GDPR if the processing is based on our legitimate interests.

14) Duration of Data Storage

We store personal data for the duration of legal retention periods or as necessary for the purposes outlined in this policy. After the retention period expires, the data is routinely deleted unless further processing is required for contract fulfillment or other legitimate reasons.